Terms of service

 

Last updated: 13 December 2025

These Terms of Service ("Terms") govern your use of grandlondon.uk and any purchases made through our website. By accessing or using our site, you agree to be bound by these Terms.

If you do not agree, please do not use our website or place an order.

Throughout these Terms, "We", "us", and "our" refer to GRAND London, a menswear brand based in the United Kingdom.

Using Our Website

By using our site, you confirm that:

• You are at least 18 years of age (or the age of majority in your jurisdiction)
• You will provide accurate and complete information when placing orders
• You will not use our site for any unlawful purpose or in violation of these Terms
• You will not attempt to interfere with the security or functionality of our website

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, particularly in cases of suspected fraud, abuse, or violation of these Terms.

Product Information and Availability

We make every effort to display our products accurately, including descriptions, images, pricing, and availability. However:

• Colours and images may vary depending on your device or screen settings
• Product availability may change without notice
• We reserve the right to limit quantities or discontinue products at any time
• Prices may be updated without prior notice (orders already placed will honour the price shown at checkout)

All product listings are an invitation to treat, not a binding offer. A contract is only formed once we confirm and dispatch your order.

Pricing and Payment

All prices are displayed in British pounds (GBP).

Accepted payment methods:

• Visa
• Mastercard
• Maestro
• American Express
• PayPal
• Apple Pay
• Shop Pay

All payments are processed securely through our payment providers. We do not store full card details.

Promotional codes may be applied at checkout if valid. Discounts cannot be combined unless explicitly stated.

Payment Processing and Order Management

Orders are processed only after payment confirmation. We reserve the right to cancel or refuse any order at our discretion (for example, in cases of suspected fraud, payment issues, or stock availability). If we cancel your order after payment has been taken, you will be refunded in full.

You may request order cancellation only before fulfilment or shipment. If your cancellation request is accepted, any amount charged will be refunded.

Chargebacks and Payment Disputes

We encourage you to contact us before initiating a chargeback, as most payment issues can be resolved quickly. If a chargeback is initiated, we may request supporting documentation (such as proof of delivery or tracking information) and may dispute unsubstantiated claims.

All refunds are processed according to our Refund Policy.

Placing an Order

When you place an order, you are making an offer to purchase the selected items under these Terms.

• You'll receive an automated email confirming we've received your order. This is not yet a binding contract - just confirmation of receipt
• A binding contract is formed when we send you a dispatch confirmation email

We reserve the right to cancel orders in cases of pricing errors, stock unavailability, suspected fraud, or other legitimate reasons. If your order is cancelled after payment, we will issue a full refund.

Shipping and Delivery

We currently deliver to addresses within the United Kingdom only.

• Orders placed before 11:00 GMT on working days are processed the same day
• Orders placed after 11:00 GMT or during weekends/public holidays are processed the next working day
• During peak periods, processing may take 1–2 working days
• Standard delivery usually takes 6–8 working days once dispatched
• Most orders arrive within 7–10 working days from purchase

Once your order is shipped, you'll receive an email with your tracking number. You can also check your status on our tracking page.

Delivery is tracked and handled by one of our delivery partners, depending on service availability in your area.

For full details, see our Shipping Policy.

Returns and Refunds

Under UK and EU consumer law, you have a 14-day right of withdrawal for online purchases. We extend this to 20 days as a courtesy.

To qualify for a return, items must be:

• Unworn, unwashed, and in original condition
• Returned with all original packaging, tags, and accessories

To start a return, use our returns portal or contact us at support@grandlondon.uk.

For change-of-mind returns, return postage is the customer's responsibility.

For damaged, defective, or incorrect items, contact us for return instructions. After receiving and inspecting the item, we'll arrange a replacement at no cost or issue a refund.

Refunds are processed within 7 working days of receiving and inspecting the returned item.

For full details, see our Refund Policy.

Consumer Rights and Warranties

Nothing in these Terms affects your statutory rights under UK and EU consumer law, including the Consumer Rights Act 2015.

If a product is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund.

Intellectual Property

All website content—including text, images, logos, graphics, and layout—is owned by or licensed to GRAND London. You may not:

• Reproduce, distribute, or republish any content without our permission
• Use our branding, logos, or images for commercial use
• Scrape or extract content using bots or automated tools

Third-Party Links and Services

We may link to external websites or use third-party tools. These are provided for convenience only—we are not responsible for their content or practices.

Your use of these tools or websites is at your own risk and subject to their own terms.

User Content and Communications

If you submit reviews, feedback, or other content to us ("User Content"), you grant us a royalty-free, worldwide, non-exclusive licence to use, reproduce, and publish that content.

We will never use personal data (like your full name or email) in marketing without your explicit consent.

You must not submit content that:

• Violates any law or third-party rights
• Contains defamatory or abusive language
• Includes malware or malicious code

We may remove any User Content that violates our standards.

Privacy and Data Protection

Your personal information is handled in line with our Privacy Policy, which explains how we process your data under GDPR and UK data protection law.

By using our site, you consent to that processing.

Disputes and Complaints

If you have a concern or complaint, please contact us at support@grandlondon.uk or call +44 7763 952201.

We're committed to resolving issues quickly and fairly. Most concerns can be addressed within 24 hours on working days.

Limitation of Liability

To the fullest extent permitted under UK law:

• We are not liable for indirect or consequential losses related to your use of our website or products
• Our total liability for any claim is limited to the amount you paid for the item in question

This does not limit our liability for:

• Death or injury caused by negligence
• Fraud or misrepresentation
• Any other liability that cannot be excluded by law

Indemnification

You agree to indemnify GRAND London from any claims arising from your breach of these Terms or violation of any law or third-party rights.

Changes to These Terms

We may update these Terms from time to time. The latest version will always appear on this page, with the date shown at the top.

Continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

Severability

If any clause of these Terms is found to be unenforceable, the rest of the agreement remains valid.

Termination

We may suspend or terminate your access at any time if you breach these Terms, engage in fraudulent activity, or interfere with the site's functionality or other users. You may also stop using our site at any time.

Sections related to intellectual property, liability, and disputes will remain in effect after termination.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and Refund Policy, make up the full agreement between you and GRAND London.

Contact Us

If you have any questions about these Terms of Service:

Email: support@grandlondon.uk

Phone: +44 7763 952201

Customer Service: Monday to Friday: 9:00 – 17:00 (GMT)

We aim to respond within 24 hours on working days.

Address: 18 College Street, Petersfield GU31 4AD, United Kingdom