Start a return

Need to return an item? We've made the process straightforward.

Before you begin:

  • You have 20 days from delivery to request a return
  • Items must be unworn, unwashed, and with all tags and packaging intact
  • You'll need your order number and email address

What happens next:

  • We'll review your request and respond within 24 hours on working days
  • You'll receive return instructions and authorisation
  • Once we receive and inspect your return, we'll process your refund or replacement

For damaged, defective, or incorrect items, please include clear photos with your request.

Need help?

Contact us at support@grandlondon.uk or call +44 7763 952201 (Monday to Friday, 9:00–17:00 GMT).

For full details, see our Refund Policy.